In recent days, we have been slow to deal with some orders – our apologies to those concerned.
Gone are the halcyon days when the ratio of spam to genuine emails was about 10 to 1. The ratio now is more like 100 to 1. It thus becomes easier to miss book orders among the torrents of spam.
We will have to amend our system in some way to address this problem. Regrettably, this will make it harder for our customers to communicate with us; but it will make it easier for us to provide an efficient service when they do.